I Love Spa Life, don't you?! And my goal is to ensure spa standards, quality, and service at the highest level possible while maintaining a warm, nurturing & friendly spa atmosphere, ultimately increasing value & profits!
I've been in the industry for over 13 years, and have been involved with many aspects of the spa world. I've been a local spa owner, director of world class spa in a resort setting, technical educator for various spa products/companies, specialized teacher in advanced massage for a massage school, advisory board member (for a massage school), CEU Provider for the NCBTMB, as well as a licensed MT, Esthetician & Nail Technician, to name a few. My vast knowledge & passion has propelled me to provide one of a kind SPA EDUCATION that is suited to your individual business needs.
I've had the opportunity to travel the country, and a small piece of the world studying and seeking all the spa information, trends & resources I can get, and now I am excited to share this information with you!
Your business is up and running, or it's about to be, now what? How do you get your team all on the same page? How do you get your team to adopt your same Passion? Goals? & Drive? How do you teach your leaders to lead, and not boss?
What good is an amazing spa service if the business end is not doing well? We are here to help increase retail sales, we are here to help with creating & reinforcingeffective leadership, increasing effective communication, team Building, and great customer service!
*Each spa/business is responsible to disclose any/all state laws/requirements that may affect the education and or topics within the education to keep within their state licensing in writing prior to the education.
I love helping spas create teamwork & drive... And I especially like to help push your business to the next level!
Customer Service can make or break a spa business! We can touch on all aspects & departments to customize your needs, from phone answering, email writing & replies, front desk greeting & checking guests in/out, to handling customer complaints, their unreasonable demands, return of products & the many things in between that come up when working with the public.
Based out of New England | Info@LoveSpaLife.com
Serving the greater U.S.
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