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Based out of New England ~ Serving the greater U.S. |  info@LoveSpaLife.com  

TEAM TRAINING

We are here to help increase retail sales, create & reinforce effective leadership, increase effective communication, team building, and great customer service!

Creating an atmosphere of a strong team and quality customer service will ultimately increase your spa's value and profits!

  • Build your spa's reputation, portfolio & customer service qualities.

  • Increase your staff's confidence & repertoire, ultimately increasing your bottom line,

  • Succeed with the tools/knowledge provided, & continue seeing success year over year!

Our team based education can be customized to the needs of the spa's business. 

Customer Service can make or break a spa business! We can touch on all aspects & departments to customize your needs, from phone answering, email writing & replies, front desk greeting & checking guests in/out, to handling customer complaints, their unreasonable demands, return of products & the many things in between that come up when working with the public.

​​Based off the topic chosen, the staff will be challenged to take an ordinary customer service requirement, and make it extraordinary. We do this through a positive mindset, a deeper knowledge of the spa's practices, listening skills, follow up skills, and the top FAQ's of great customer service.

RETAIL SUPPORT & CLASSES

Retail sales can be perfected from a few points;

  1. Selling,

  2. positioning,

  3. marketing &

  4. incentive's!

 

Let us help you where you need it the most! 

 

We can create provider or front desk sales classes, (group or one-on-one), we can help position your retail for the best potential of sales & create easy client driven navigation through your shelves, or we can help you create a value around your retail that speaks to your clients on why they need what you are selling! We can also help create incentives for both clients and staff to buy/sell retail!

The art of retail sale

Menu engineering

Retail layout

Shelf talkers

Prime shelves

Positioning best sellers

Clean / easy to navigate shelves

Adequate pars

Avoiding stale retail 

Goals & incentives

Staff & client based

monthly / quarterly featured products

GWP's

How to create a value around your retail

Enhance your skills

CUSTOMER SERVICE SUPPORT & CLASSES

Customer Service will make or break a spa business! We can touch on all aspects & departments to customize your needs, from phone answering, email writing & replies, front desk greeting & checking guests out, to customer complaints, unreasonable demands, return of products & the many things in between that come up when working with the public.

Some of our best practices for customer service will be based off these fundamentals:
 

  • First & last impressions.

  • The customer is always right

  • Delivering past expectations

  • Follow up

  • Attentiveness & listening skills

  • Avoiding complacency

  • Consistency  

  • Communication

  • Behind the scenes

​Phone etiquette

Writing & replying to emails

Booking services / appointments

Hard-booking (gap free schedules)

Top Q's for booking

Up-selling

Confirming appointments

Greeting a customer

First / Last impressions

POS & checking out customers

Customer complaints

Unreasonable demands from clients

Returns of products

Grey areas of customer service​​

Avoiding employee issues in front of clients

Enhance your skills

TEAM BUILDING & EFFECTIVE COMMUNICATING

Communication... a topic that will continuously evolve. Effective communication means something different to everyone, and when we strive to understand where someone else is coming from we start to listen. When we listen with an open mind we allow ourselves to take our pride and feelings out of the equation and that topic can be resolved, answered or understood.

 

There is a real finesse or skill to effective communication. We won't be perfect at this all the time, but when we put in a good effort we build a strong team atmosphere. Our team building, effective communication classes work on unveiling the lack of information - or the culprits that begin to chisel away at our patients  we deal with at work, ultimately leading to insufficiency of communication and a weak team. We strive to enlighten your team on the 'why's' (communicating) of what your particular need is, and how to deliver this information to a group/your team. We all hear information differently, and we want to help you understand how to get your point/information across building the strongest team you can be!

Creating a strong team & the strengths of different personality types working together

Strengths & weaknesses within the workplace

Veterans vs. the new hires

Cutting a toxic atmosphere

Educating staff on other departments

Effective Communication Topics:

Listening

Keeping an open mind

Avoiding 'hurt feelings'

Learn how to read your audience

Social ques

Speaking to different personality types

Group communication

Enhance your skills