We are here to help increase retail sales, create & reinforce effective leadership, increase effective communication, team building, and great customer service!
Creating an atmosphere of a strong team and quality customer service will ultimately increase your spa's value and profits!
Build your spa's reputation, portfolio & customer service qualities.
Increase your staff's confidence & repertoire, ultimately increasing your bottom line,
Succeed with the tools/knowledge provided, & continue seeing success year over year!
Our team based education can be customized to the needs of the spa's business.
Customer Service can make or break a spa business! We can touch on all aspects & departments to customize your needs, from phone answering, email writing & replies, front desk greeting & checking guests in/out, to handling customer complaints, their unreasonable demands, return of products & the many things in between that come up when working with the public.
Based off the topic chosen, the staff will be challenged to take an ordinary customer service requirement, and make it extraordinary. We do this through a positive mindset, a deeper knowledge of the spa's practices, listening skills, follow up skills, and the top FAQ's of great customer service.
RETAIL SUPPORT & CLASSES
Retail sales can be perfected from a few points;
Let us help you where you need it the most!
We can create provider or front desk sales classes, (group or one-on-one), we can help position your retail for the best potential of sales & create easy client driven navigation through your shelves, or we can help you create a value around your retail that speaks to your clients on why they need what you are selling! We can also help create incentives for both clients and staff to buy/sell retail!
The art of retail sale
Positioning best sellers
Clean / easy to navigate shelves
Avoiding stale retail
Goals & incentives
Staff & client based
monthly / quarterly featured products
How to create a value around your retail
Enhance your skills
CUSTOMER SERVICE SUPPORT & CLASSES
Customer Service will make or break a spa business! We can touch on all aspects & departments to customize your needs, from phone answering, email writing & replies, front desk greeting & checking guests out, to customer complaints, unreasonable demands, return of products & the many things in between that come up when working with the public.
Some of our best practices for customer service will be based off these fundamentals:
First & last impressions.
The customer is always right
Delivering past expectations
Attentiveness & listening skills
Behind the scenes
Writing & replying to emails
Booking services / appointments
Hard-booking (gap free schedules)
Top Q's for booking
Greeting a customer
First / Last impressions
POS & checking out customers
Unreasonable demands from clients
Returns of products
Grey areas of customer service
Avoiding employee issues in front of clients
Enhance your skills
TEAM BUILDING & EFFECTIVE COMMUNICATING
Communication... a topic that will continuously evolve. Effective communication means something different to everyone, and when we strive to understand where someone else is coming from we start to listen. When we listen with an open mind we allow ourselves to take our pride and feelings out of the equation and that topic can be resolved, answered or understood.
There is a real finesse or skill to effective communication. We won't be perfect at this all the time, but when we put in a good effort we build a strong team atmosphere. Our team building, effective communication classes work on unveiling the lack of information - or the culprits that begin to chisel away at our patients we deal with at work, ultimately leading to insufficiency of communication and a weak team. We strive to enlighten your team on the 'why's' (communicating) of what your particular need is, and how to deliver this information to a group/your team. We all hear information differently, and we want to help you understand how to get your point/information across building the strongest team you can be!
Creating a strong team & the strengths of different personality types working together
Strengths & weaknesses within the workplace
Veterans vs. the new hires
Cutting a toxic atmosphere
Educating staff on other departments
Effective Communication Topics:
Keeping an open mind
Avoiding 'hurt feelings'
Learn how to read your audience
Speaking to different personality types