professionalism in the workplace

professionalism in the workplace: Part 1

A two-part series.

Part 1: Core Spa Values

Class length: 4 hours

Content is created for: ALL SPA STAFF – Front desk, Concierge, Support Staff and Treatment Providers

Class objective: To define the ‘why’ behind or spa’s ethical standards & professionalism keeping your reputation, and industry standards high. Encouraging and engaging staff members to view each professional topic from a different perspective, to view each topic from the guest’s perspective with group discussions, and to participate in personal reflection with the goal to encourage individual and personal growth from your employees

Class credentials: Content is approved and accredited through the NCBTMB as a continuing education class and is a certificate course if desired

(Certificate for all staff & *CEU’s for MT’s)

Fee’s:

4-hour flat group rate (up to a max 15) $2100, and an additional $225 per groups of 5 thereafter

Content will cover: *and be applicable to both, professional guest interactions and private (in-room) team interactions

  • First & Last impressions

  • Customer Service

  • Delivering guest expectations - and beyond

  • Follow up

  • Listening

  • Personal / Sensitive information

  • Complacency

  • Consistency

  • Communication

  • Overcoming Obstacles

  • Overall Professionalism

  • Group activity

professionalism in the workplace: Part 2

A two-part series.

Part 2: Treatment room / Guest area standards & adding value

Class length: 2 hours

Content is created for: TREATMENT PROVIDER STAFF – However, would be valuable for Front desk, Concierge, Support Staff to attend

Class objective: To encourage treatment staff to view each guest interaction as an opportunity to create an experience over just a treatment; this is done through preparation and preparedness of treatments and potential treatments for upgrades, as well as upscale guest interactions and true customization of treatments through thorough intakes & communication with the guest

Class credentials: Content is approved and accredited through the NCBTMB as a continuing education class and is a certificate course if desired

(Certificate for all staff & *CEU’s for MT’s)

Fee’s: (*Part 2 of the 2-part series)

2-hour flat group rate (max 15) $1000, and an additional $250 per groups of 5 thereafter

Content will cover: *and be applicable to both, professional guest interactions and private team interactions

  • Value

  • Being prepared

  • Greeting the guests

  • The intake

  • Earning Trust

  • First impressions

  • Talking / Conversations

  • Last impressions

  • Follow up 

  • What to do with personal information

  • Complacency

  • Overcoming obstacles in the treatment room / guest areas

  • Overall professionalism

  • Creating a positive work environment